FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

May an order be placed without an account?

Setting up an account with CheauxTime is beneficial to our clients for several reasons (e.g. faster checkout, promotions, tracking, etc), however it is not necessary for purchase. You are welcome to move forward with guest checkout.

How can I find out about restocks?

If you are seeking a discontinued product, please see the section regarding our policy on the discontinued merchandise.If it is a sold out item, please be aware that we restock merchandise every two weeks.

How often do you restock merchandise?

Restocks are done on a monthly basis.

Can I cancel my order once I made a purchase?

All sales are final. In some cases, orders are shipped before 5-7 business days.

How can I change my address after I placed an order?

You may email customer service at customerservice@cheauxtime.com. Address corrections require a $5.00 processing fee.NOTE: There is a possibility that an order may get shipped less than 24 hours.NOTE: All emails will receive a response within 2 BUSINESS days. (email responses may get delayed during high volume times; not including weekends and holidays)

What happens if my order is returned to sender?

If your order is returned to sender, you will be prompted to purchasing a reship fee listed on our website. CheauxTime is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost. NO REFUNDS! NO EXCEPTIONS!

What forms of payment can I use?

CheauxTime may be purchased using Mastercard, Visa, American Express and Paypal. We do not accept returns and no refunds are allowed. For exchanges, please see our policy. All Sales Are Final.

How many items can I buy in one purchase?

There are no limitations on purchasing at this time.

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